Severity Level 1 - Site Down!
Some of our loyal readers may have noticed that VaughnNet experienced a total site outage spanning the weekend and much of today. We understand that you've come to count on VaughnNet for all of your Vaughn news and gossip, and that you expect better from us. Or at least from Will, who supposedly does "computer stuff" for a living and shouldn't be subject to the same computer mishaps that plague mere mortals. Luckily there's a good excuse that doesn't involve sheer ineptitude on either Will or Kristina's part - our hosting provider (www.1and1.com) executed an "upgrade" on the server hosting VaughnNet, and the result was a little underwhelming. Being sort of "in the biz" Will has some sympathy for this unfortunate event, and has two observations: 1) The customer support for 1 and 1 was pleasant, courteous, yet completely useless, and 2) In spite of the lengthy down time, they didn't loose any data. 1) was sort of expected, especially given the class of service your meager donations afford us, but 2) was a pleasant surprise. Not a ringing endorsement by any means, but how much can you really expect the day after a 3 day outage, when we were trying to get news of the new additions to the family out to the world.

*** UPDATE ***
www.1and1.com has contacted us about the outage, provided a fairly detailed, completely plausible timeline of events, explained what they are doing to ensure it doesn't happen again, and issued a three month credit to the VaughnNet account (more than we've ever gotten from our loyal readers I might add...) to make up for the trouble. Now THAT's customer service. You won't be seeing VaughnNet changing providers in the near future.  ¶ 3:12 PM